At Dazzle Cases, we have a pretty straightforward and simple Return Policy; you/buyer just have to send a request to our Support Team via email at email@example.com along with video of unsealing & unboxing of the product from all 6 sides and, pictures of product and issue(s) you are having, together with your order details, within 2 days of receiving your order.
After validating the return request, which may take 2-4 working days, an approval is sent to you/buyer. The return process is subsequently communicated by the Support Team to
you/buyer depending on your geo location.
Once we receive the product back from your end, the product will go through Quality Check Procedure to check the condition/status of the product and its packaging. Upon verifying the same, an approval or rejection of the request would be notified to you/buyer.
If the return period of 2 days has passed since the delivery of your order, unfortunately, we would be unable to offer you a refund or exchange.
Requirements & Conditions for Returns:
- All returned products should be in the original packaging without any missing contents and it shall be ensured that the packaging and product, both are completely unsued & intact, the way they were delivered.
- The return package must include a valid original proof of purchase from Dazzlecases.in. In case the Purchase has been made from outside of Dazzlecases.in, you/buyer must contact the concerned site/seller for returns.
- Any returned products that are missing contents are subject to a minimum 30% restocking fee.
- If the returned product(s) is not in the same brand new condition as it was received by you/buyer or is used or has signs of usage (e.g. scratches etc), it would be considered non-eligible for return / refund.
- Shipping and Handling fees are non-refundable for both ways. Please be informed that you have to pay for the return shipping fee.
- Refund processes could take up to 3-5 working days after receiving the item.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
- Dazzlecases is not liable for lost or stolen packages during the transit of the return.
For further info, please contact our support team via firstname.lastname@example.org for more information.
Upon receiving the return package, it is processed at our facilities and a notification email is sent to you/buyer regarding the status of your return package. If the return passes the quality check procedure and is approved, then your/buyer’s refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time taken for the refund to show in your account/statement depends on your original payment method’s merchant policy.
Please Note – There is No Refund on Cash on Delivery (COD), you can only be eligible for exchange.
You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days. Please mail us at email@example.com for the same.
If the order has been shipped, in that case you can return the product, within 2 days after you have received the order. In this case, we will deduct our Shipping & Handling cost from the amount paid by you/buyer and the remaining amount is refunded in 3 working days.
Don’t worry, if you ordered a wrong product/or want to exchange it
- Send us the video of unsealing & unboxing of the product (without removing/damaging the original packaging) from all 6 sides & pictures of the product you have received, along with your order details; pleases make sure it’s in original condition. You can email us on firstname.lastname@example.org.
- If a wrong product has been sent to you by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
- If the right product has been sent to you then Return shipping will be at the your/buyer’s cost. Shipping of the replacement product will also have to be borne by you/buyer in this case.
- Replacement(s) will only be dispatched if the Quality Check team confirms that the product(s) are in their original condition.
*Please be informed, we do not have any Return or Exchange on Tempered Glass Screen Protectors, Camera Lens Protectors and Dual Glass Magnetic Cases (All Samsung Models featuring Ultrasonic Fingerprint Sensor).
**Please be noted, right now our policy does not allow you to exchange the product you ordered for a different product.
***If you have received a defective/broken product, it needs to be reported within 2 days of delivery, to be eligible for replacement. Please mail us at email@example.com to report it.
****SPECIAL PROMOTION ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.